Updated: 05 October 2020
- What information we collect (how and why we collect and use it);
- What we do with the information (when and why we disclose it to others);
- Links to other websites;
- Controlling your personal information and withdrawing your consent;
- How long we will hold your information for;
- How to contact us;
What information we collect
When you register with us, in order to create your account, we ask you for your name, company name, email address, password, username and we collect your IP address. PRO Membership requires a payment. This is done through a Stripe payment gateway which requires you to provide your card, postal and billing details.
Also, to register you as a translator or an interpreter and in order to create your page, we ask you to provide your business details, such as your name and surname, your address, country, region, postcode, qualifications and languages you are qualified to translate/interpret to and from, experience, membership of professional bodies including registration numbers, your professional fees, business hours, telephone number, email address, website, Facebook & Twitter account, your security checks & wetting, etc.. We also ask members to submit their photos and videos.
In order to verify your identity, qualifications and security checks & vetting, we may ask you to provide us with a proof of your qualifications, copies of your security/vetting certificates, a copy of your photographic ID document/card, or other documents confirming your identity.
To simplify the registration process, we may access and collect data provided to the general public by professional membership bodies. This includes names, addresses, qualifications, professional status, contact details and information about security checks & vetting.
We use this information to create pages, calculate price estimates and promote services offered by our members. This information can be either displayed online on our website or made available via email. Some of this information is mandatory, other is optional and can be removed or edited by individual members at any time by editing their online profile/page.
When you post a new job, assignment, translation project, we may ask you for more information, such as your title, first name and surname, company name, whether you represent yourself or your client, company website, email addresses, job type, job description, job category, application email, URL, photos, videos and other files, company logo, social media info, job venue address, IP address and any other relevant information including the required language/language pair and documents or content you may wish to have translated.
We may post information, including forms, accompanied by text fields, or any other fields used to process and forward any content you may wish to submit, or have translated, to us or to our members and partners. This content and any other content submitted to us may include any information you choose to submit. We gather and store this information in order to process your request, advertise your job/assignment/project, translate the submitted content, or to find linguists who are available to assist you. In order to fulfil your request, this information may be shared either with our members and partners who may use it to contact you, to communicate with you and to provide you with their quotes, language services, or may be posted on the website. When you use any of our online forms or contact forms, we may also collect names, IP addresses, email addresses, phone numbers and any other relevant information. We use this data to process requests, communicate, notify, monitor performance and subscriptions, to gather feedback and for internal records keeping.
We also collect:
- questions, queries, comments, the feedback you leave and your email address – if you contact us;
- your email address and subscription preferences – when you sign up for our email alerts;
- how you use our emails – for example, whether you open them and which links you click on;
- your IP address, and details of which version of web browser you used;
- information on how you use the site;
What we do with the information
Language Directory (https://linguistdirectory.com and its sub-domains) is a language network and an information service owned and managed by LD PRO Ltd, registered in England and Wales, Company No: 12828475. Our aim is to match providers of language services with third parties who may be interested in the services they provide as well as to match individuals with relevant assignments and job offers.
In order to do so, we use the information provided to us to enable you and any third party to:
- Search for language services providers;
- Contact you, our members, partners and individual providers of language services;
- Request and arrange services provided by providers of language services either directly, or through us;
We also require this information to understand your needs and provide you with a better service, and in particular to:
- Offer personalised help, support and guidance provided by us to all members;
- Improve the website by monitoring how you use it;
- Gather feedback to improve our services;
- Respond to any feedback you send us – if you’ve asked us to;
- Inform you about news, updates, new products, special offers or other information we think you may find useful or interesting
We may contact you by email, phone, fax or post.
We also may use the information for:
- Customising the website according to your needs and preferences;
- Interpreting and translation assignments;
- Registration purposes;
- Ongoing services and events;
You can choose to accept or decline cookies. This can be done at any time by changing your privacy preferences. Declining cookies may prevent you from taking full advantage of the website and some features may not function correctly. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The ‘help’ function within your browser should tell you how. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site. More information about cookies and how to decline cookies.
We use Google Analytics to collect information about visitor behaviour on our website. However, if you do not wish to allow the use of Google Analytics cookies, you can disable them in your web browser.
Links to other websites
Linguist Directory contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We store your data on secure servers in the European Economic Area (“EEA”) and we do our best to keep the information you disclose to us secure. We also have procedures and security features in place to keep your data secure once we receive it. Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA.
Controlling your personal information and withdrawing your consent
if you have previously agreed to us using your personal information, you may change your mind at any time. You may choose to restrict the collection or use of your personal information in the following ways:
- Manage cookies in your browser
- Unsubscribe from New Job Alerts or News & Updates
- Cancel your Linguist Directory membership
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You can request details of personal information which we hold about you by email at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using our online contact form, or email us at email@example.com. We will promptly correct any information found to be incorrect.
How long we will hold your information for
Upon receiving a cancellation request we will process it within a reasonable time to ensure that your personal information and business details are no longer displayed on the website. You can also request for all your personal data we hold to be deleted by writing to firstname.lastname@example.org.
We may keep some information necessary for our internal record keeping for a period permitted or required by law. All data we hold is reviewed on a yearly basis. If no longer used, the data is, either erased or archived. We don’t keep data any longer than it is necessary.