Privacy Policy – Linguist Directory

Linguist Directory is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you could be identified, then we want you to be confident that it is safe and secure. In this Privacy Policy, we will explain how and why we collect your personal information, how we use it to give you a better and more personalised experience and what rights and choices you have.

Updated: 24 May 2018

Our Privacy Policy explains:

  • What information we collect (how and why we collect and use it);
  • What we do with the information (when and why we disclose it to others);
  • Why we use cookies;
  • Links to other websites;
  • Security;
  • Controlling your personal information and withdrawing your consent;
  • How long we will hold your information for;
  • How to contact us;

What information we collect

When you register with Linguist Directory, to become a member, we collect your email address and IP address. Premium Membership requires a payment. This is done through a Stripe payment gateway which requires you to provide your card, postal and billing details.

Also, to register as a translator or an interpreter we ask you to provide your business details including your name and surname, your address, country, region, postcode, qualifications and languages you are qualified to translate/interpret to and from, experience, membership of professional bodies including registration numbers, your professional fees, business hours, telephone number, email address, website, Facebook & Twitter account,  your security checks & wetting. We also ask members to submit their photos and videos. We ask you to use this information to create a unique and comprehensive listing which is then displayed online, on the Linguist Directory website. Some of this information is mandatory (marked with a red star in the online registration form), any other information is optional and can be removed or edited by individual members at any time by editing their online profile/listing.

In order to verify your identity, qualifications and security checks & vetting, we may ask you to provide us with a proof of your qualifications,  copies of your security/vetting certificates, a copy of your professional ID card, or other documents confirming your identity.

To simplify the registration process, we may access and collect data provided to the general public by professional membership bodies. This includes names, addresses, qualifications, professional status, contact details and information about security checks & vetting.

When you ‘Post a New Job’ we collect your name, company name, email address, the address of the assignment, IP address and information about the job you wish to post on the website, including the language of the assignment. If necessary, you can also attach a file or a document. We store this information in order to process your request and to find linguists who meet your criteria and are available to assist you.

If you choose to communicate with us, the information submitted by you in the ‘Post a New Job’ online form will be kept by us and used to find suitable linguists to carry out the assignment and to communicate with you. Only information necessary to establish linguists’ availability, suitability and information needed to calculate quotes will be disclosed to individual linguists. When you then select a linguist to carry out the assignment, the details submitted by you in the ‘Post a New Job’ form will be then disclosed to the selected linguist or linguists.

If you decide to communicate with individual linguists, the information submitted by you in the ‘Post a New Job’ online form will be shared with individual linguists who will use it to contact you, to communicate with you and to provide you with their quotes.

When you use any of our online forms or contact forms, we may collect names, IP addresses, email addresses, phone numbers. We use this data to communicate, notify, monitor performance and subscriptions, to gather feedback and for internal records keeping.

We also collect:

  • questions, queries, comments, the feedback you leave and your email address – if you contact us;
  • your email address and subscription preferences – when you sign up for our email alerts;
  • how you use our emails – for example, whether you open them and which links you click on;
  • your IP address, and details of which version of web browser you used;
  • information on how you use the site;

What we do with the information

Language Directory is an information service managed by Vera Keves & Co and it is freely available online at https://linguistdirectory.com. It consists of a database of language services providers. Our aim is to match providers of language services with third parties who may be interested in the services they provide.

In order to do so, we use the information provided by language services providers who are registered with us to enable third parties to:

  • Search for language services providers;
  • Contact us or individual providers of language services;
  • Request and arrange services provided by providers of language services either directly, or through us;

We also require this information to understand your needs and provide you with a better service, and in particular to:

  • Offer personalised help, support and guidance provided by us to all members;
  • Improve the site by monitoring how you use it;
  • Gather feedback to improve our services;
  • Respond to any feedback you send us – if you’ve asked us to;
  • Inform you about news, updates, new products, special offers or other information we think you may find useful or interesting – if you have opted-in;

We may contact you by email, phone, fax or mail.

We also may use the information for:

  • Customising the website according to your needs and preferences;
  • Interpreting and translation assignments;
  • Registration purposes;
  • Ongoing services and events;
  • Marketing;

Why we use cookies

We use cookies (small files which ask for permission to be placed on your computer’s hard drive) to improve the functionality and performance of our website.

You can choose to accept or decline cookies. This can be done at any time by changing your privacy preferences. Declining cookies may prevent you from taking full advantage of the website and some features may not function correctly. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The ‘help’ function within your browser should tell you how. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site. More information about cookies and how to decline cookies.

We use Google Analytics to collect information about visitor behaviour on our website. To protect your privacy, IP addresses are anonymised. However, if you do not wish to allow the use of Google Analytics cookies, here you can Disable Google Analytics.

Links to other websites

Linguist Directory contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We store your data on secure servers in the European Economic Area (“EEA”) and we do our best to keep the information you disclose to us secure. We also have procedures and security features in place to keep your data secure once we receive it. Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA.

Controlling your personal information and withdrawing your consent

if you have previously agreed to us using your personal information, you may change your mind at any time. You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You can request details of personal information which we hold about you by email at info@linguistdirectory.com.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using our online contact form, or email us at info@linguistdirectory.com. We will promptly correct any information found to be incorrect.

How long we will hold your information for

Upon receiving a cancellation request we will process it within a reasonable time to ensure that your personal information and business details are no longer displayed on the website. You can also request for all your personal data we hold to be deleted by writing to info@linguistdirectory.com.

We may keep some information necessary for our internal record keeping for a period permitted or required by law. All data we hold is reviewed on a yearly basis. If no longer used, the data is, either erased or archived. We don’t keep data any longer than it is necessary.

How to contact us

To contact us please use our online contact form or email us at info@linguistdirectory.com.





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